So sorry your Ollie Home Goods didn't work out. Let’s make it up to you!
EXCHANGES & RETURNS
OUR EXCHANGE & RETURN POLICY
We have a 30-day return policy,which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@olliehomegoods.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
EXCEPTIONS / NON REFUNDABLE ITEMS
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@olliehomegoods.com.
QUESTIONS & ANSWERS
To initiate a return or exchange, please fill out the necessary information. Alternatively, you can contact our customer service team at 1-800-964-8699 or info@olliehomegoods.com with your order number and the reason for return or exchange. We'll guide you through the process.
Due to our quick processing times, we are unable to cancel or change orders once they are placed. Please review your order carefully before submitting it.
If you have any other questions or need assistance, our Customer Service team is here to help! Contact us at 1-800-964-8699 or info@olliehomegoods.com, and we'll be happy to assist you.