FREQUENTLY ASKED QUESTIONS (FAQs)
At Ollie Home Goods, we believe that every home is a unique expression of its inhabitants. Our mission is to provide high-quality, stylish, and practical home goods that not only elevate your living space but also reflect your personal style.
Our commitment extends beyond just providing products. We aim to inspire our customers with fresh ideas for home decoration and living, ensuring that every item we offer is not only a reflection of the latest trends but also timeless in its appeal and utility. We believe in the power of exceptional customer service and a hassle-free shopping experience.
You can easily find products on our website by using the search bar located at the top of each page. Just enter a keyword, product name, or item number, and our search engine will display relevant results to help you find exactly what you're looking for.
Each product on our website has a dedicated Product Details page. Simply click on the item you are interested in, and you will be taken to a page with extensive information about the product, including specifications, instructions, and customer reviews.
To add an item to your shopping cart, select your desired quantity and any necessary options (like size, color and quantity) from the menus. Then click "Add to Cart".
Our delivery timeframe consists of the handling time plus shipping time. Handling time is the period it takes for us to prepare and dispatch your order from our warehouse. Shipping time is the duration it takes for your order to reach you after it has been dispatched. The total delivery time varies based on your location and the shipping method chosen during checkout.
In the event that your order arrives damaged or if there's any issue with the product, please contact our Customer Service team at 1-800-964-8699 or info@olliehomegoods.com. We will guide you through the process of returning the item and arranging for a replacement or refund.
Once an order is placed, it cannot be changed or canceled as our system processes orders immediately for quick dispatch. If you need to cancel an order, please contact our Customer Service team as soon as possible at 1-800-964-8699 or info@olliehomegoods.com. If the order can be canceled, you will receive an email confirmation for a refund.
HAVE MORE QUESTIONS?
If you have any other questions or need assistance, our Customer Service team is here to help! Contact us at 1-800-964-8699 or info@olliehomegoods.com, and we'll be happy to assist you.